FAQ - Frequently Asked Questions

How can I find my size?
How will my order be shipped?
What types of payment do you accept?
What is your privacy policy?
How can I return or exchange a product?
What kind of warranty does your product come with?
How secure is the online store?

Sizing

Our sizing is meant to be true to size, not vanity sizing, but your best bet is to take your measurements (see size chart and 'how to measure' instructions below). In addition, key garment measurements for each style and size are available from the online store page so that you can compare its dimensions with the dimensions of a similar garment you own that fits you well. If you have difficulty, please feel free to email customerservice@iconicsport.com or call (415) 861 3603. If it still turns out that the size you order is not the best one for you, we will be happy to exchange sizes for you.

Size Chart (inches)

	2	4	6	8	10	12	14	16
Bust	33	34	35	36	37	38.5	40	42
Waist	25	26	27	28	29	30.5	32	34
Hips	35	36	37	38	39	40.5	42	44

How to measure:

For best accuracy, use a measuring tape and measure over the undergarments you'll be wearing with the styles you've chosen. If you don't have a measuring tape, use a length of string or ribbon and measure that against a yardstick. Do not measure over clothing. Keep measuring tape loose enough that you can breathe comfortably.

Bust: Measure around your chest at the fullest point under your arms and keep the tape parallel to the floor.

Waist: To find your natural waist, bend to one side to find the natural crease. Measure at this point keeping the tape comfortably loose around your waist and parallel to the floor.

Hips: Stand with heels together and measure around the fullest part of your hips. This is typically 8 to 10” down from your waist.

Shipping

Iconic Sport ships exclusively via FedEx. You may choose to have your order shipped via FedEx Priority Overnight, FedEx Standard Overnight, FedEx 2nd Day, or FedEx Ground. Shipping prices are calculated automatically based on your choice of service and our costs from FedEx. A small handling fee is included in the shipping price. Note that FedEx does not ship to P.O. boxes.

We generally ship within 24 hours of receiving your order. If you have further questions about our shipping policies, please don't hesitate to contact us.

To check shipping options and rates, please add the items to your online shopping basket and click the “Checkout Now” button. After filling in your delivery address, click “continue” This will show your shipping options and costs.

Payment Options

We accept payments by Visa and MasterCard. Orders are placed on a secure server with encryption.

Privacy Policy

Iconic sport will not sell or trade your information. For our complete privacy policy, click here

Returns and Exchanges

Website sales:
Iconic will gladly accept returns of unworn, unwashed products sold on our website within 30 days of purchase for return or exchange. Please include the return form attached to your packing slip and insure the package for your protection. Returns and exchanges should be sent to:

Iconic Sport
Attn: Returns
40 Yukon St.
San Francisco, CA 94114

Retail Store sales:
Exchanges or returns of iconic products purchased from one of our retailers should be handled directly by the retail store. If this is not handled to your satisfaction, please contact us at customerservice@iconicsport.com

Product Warranty

We stand by our products. We work to ensure that our products are free of manufacturing defects. If your iconic product does not meet this standard, we will replace or repair the item. Please launder any worn items being returned, and include either your original sales receipt (if available) and a note with your contact information, where and when the item was purchased and reason for return. Please insure the package for your protection and send to:

Iconic Sport
Attn: Warranty Return
40 Yukon St.
San Francisco, CA 94114

Online store security

Our online store software is PABP certified by Visa/Mastercard which means it has been independently certified to adhere to strict security policy and procedures for PCI compliance. These are considered to be best practices. We use SSL Encription for secure ordering and the shopping cart automatically switches to secure mode appropriately. However, if you would prefer to place a phone order, we would be happy to assist you. Please call (415) 861-3603 M-F from 9AM to 6PM Pacific time.